How will I know if an item will fit me?
To find the most accurate sizing it is best that you use the measurements listed on the attached size chart. Measure your bust, waist, and hips – use those measurements to find the best fit on the size chart.
How do I add items to my Shopping Bag?
When you find an item you wish to purchase, simply click ‘Add to Cart’ located to the right of the picture. Your item will be placed in your shopping bag until you are ready to check out. You can view your shopping bag any time by clicking on ‘Cart’ located on the top right corner of your screen.
What if I would like an item that is not featured online?
Most of our online items are in stock and available to ship immediately. However, some items are “out of stock” which means we have ordered them from our manufacturers, but they are not yet available to ship. If you are interested in an item that is currently “out of stock” or not featured online, please contact customer service and ask about special orders. You can contact customer service at email@example.com
Can I return or exchange all merchandise?
Most items purchased from Lovving are eligible for return or exchanged as long as they are in their original unworn condition, with all pieces/accessories, and in their original packaging. There are some items that cannot be returned. Please see below.
What is not eligible to be returned to Lovving ?
Items not returned in original condition are subject to no refund, no store credit, no exchange and / or a 20% restocking fee.
- Panties (Please note, due to federal laws and for the health of our customers and staff, we are unable to issue refunds on opened panties or items that cover the crotch.
- Stocking, body stocking, Eye Lashes, Pasties, body appliqués, and pantyhose
- Items that have been worn
- Items that have been laundered.
- Items with tags removed.
- Items that smell of cigarette smoke, body odor or perfume.
- Items that have lotion or body glitter on them.
- Items that have human & animal/pet hair on them.
- Items that are soiled or stained.
- Items not returned in original packaging.
- Sale or Clearance Items – This means you cannot return a clearance item due to dislike, quality, sizing, or color. It is a final Sale.
The above items that are not eligible for returns will be returned back to the customer at the customer’s expense.
Can I return items on an order I already did an exchange or return on?
You can exchange or return multiple items on an order but you cannot make multiple exchanges on the same order. You cannot make repeated returns on the same order.
What if the items I order includes a panty, g-string, thong, or stockings?
Please do not try the intimate part of the items on. We cannot accept the primary item back if the accessory items such as panty or stockings have been tried on. Just quickly try on the primary item such as baby doll or corset, not the accessory items such as the panty or stockings.
Can I return only a portion of an item set?
No, all items have to be returned as a complete set in the original unworn condition and original packaging.
How do I get reimbursed for my returned merchandise?
The merchandise is refunded to the credit card used to make the transaction or a store credit is issued. The original shipping and handling charges are non-refundable. Refunds and store credit are for merchandise only.
How will I know Lovving received my return or exchange?
Lovving will email you when your exchange or return has been processed.
How long does it take for my credit card to be refunded when return an item?
Please allow up to 2 billing cycles for a refund to appear on your credit card statement. Many credit card companies have in their terms and conditions that they have the right to take 3 –4 weeks to credit your account with a refunded amount. If you have any questions concerning when your refund will post on your account you must contact your Credit Card Company or bank.
Who is responsible for shipping costs on returns and exchanges?
All shipping costs on returns and exchanges are the responsibility of the customer. lovving.com will not pay for any return shipping costs or offer refunds based on return shipping costs.
What if my order is received incomplete?
Contact Lovving Customer Service immediately with your Order # and SKU#. Check to make sure the missing item was included on your packing slip. Our customer service team will be happy to resolve the situation ASAP.
What if one of my items is defective?
Contact Lovving Customer Care immediately with your Order# and SKU#. Please provide the nature of the defect. Lovving customer care team will work with you to resolve the situation.
Can I cancel an order?
Please email the Lovving Customer Care Team ASAP. If your order has not left our warehouse, we will give our best efforts to locate the package and make any necessary changes. If the order has already shipped, or cannot be located in the shipping containers, Lovving will not be responsible for any additional costs added to correct the order.
What if I entered my shipping information incorrectly?
Lovving ships all orders to the shipping address provided by the customer. Customers are responsible for submitting the complete required address information including apartment numbers, building numbers, dorm numbers, university/dorm names, company names, and / or any other necessary shipping information.
If you notice an error, please contact Lovving ASAP to correct the address. If the package has already shipped, there is a very limited amount of support we can assist with, but we will go over our options to help get your package on the right track.
Lovving is not responsible for any additional charges needed to reship or retrieve a package. If your package is returned to Lovving , there is a $5.95 fee to have the package reshipped. If a customer no longer wants to receive the package after submitting incorrect address information, Lovving will only refund the merchandise charges; the shipping charge fees will not be refunded.
When will I be charged for my order?
Your credit card is charged immediately upon placing your order. If your credit card does not have a charge, then your order was not received. If your credit card or debit card doesn’t accept the charges, your order will not be processed.
How can I pay for my purchase?
We accept MasterCard, Visa, American Express and Paypal.
How do I find a specific item?
To search for a specific item, simply enter the item name, stock #, or keywords in to the Search field on the upper left-hand section of every page. To browse, use the directory tabs on the top of each page.
Is the information I give you secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts all of your personal information including credit card number, name and address, so that it cannot be read in its travels over the Internet. In order for SSL to work, you must use an SSL-enabled browser. Please note: Email is not encrypted and is not considered a secure means of transmitting credit card information.
How do I place an order?
Click on the product image or product name to view the item details. To add an item to your order, type the quantity you wish to purchase in the Quantity box and click the Add to cart button. You will be alerted that the item was successfully placed in your shopping cart. When you are ready to checkout, (1) Click the Check Out button located at the bottom of the cart page. This will begin your checkout. Here you can sign in if you already have an account with us, or you can proceed to checkout as a guest. You will then complete a series of forms with your billing, shipping and payment information. Upon completion, just click Place Order and you’re finished. A confirmation page will show a summary of your transaction, which you may choose to print this for your records. An email version of this summary will be sent automatically. If you experience any problems during the checkout process contact us immediately!
How is sales tax calculated?
Sales tax is charged according to the state that the merchandise is being purchased from.
How do I update my user account information?
Updating is easy! Locate and click the ‘My Account’ button at the top right hand corner. Login to your account by entering your email and password. You can make modifications to the billing section of your account by selecting the ‘Edit Information’ button located in the middle of the ‘My Account’ page.
How can I be sure my order went through?
When we receive your order, you will receive a confirmation e-mail.
How do I check my order status?
Once your order is sent out, you will receive a confirmation e-mail.